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Privacy Policy

Nocturnal Creatures – Privacy Policy
Effective Date: 17/08/2026


At Nocturnal Creatures, privacy, discretion and trust are fundamental to the way we operate.
We are committed to protecting the personal information provided to us and handling it carefully, respectfully and confidentially.
This Privacy Policy explains what information we collect and hold, how and why we use it, who we may share it with, how it is stored, and the rights individuals have in relation to their personal information.
This policy applies when you visit our website, apply for or hold a membership, purchase tickets, attend Nocturnal events, participate in membership vetting, communicate with our team or otherwise interact with Nocturnal Creatures.

1. Information We Collect Depending on how you interact with Nocturnal Creatures, we may collect and hold information including: Your name. Email address. Phone number. Date of birth and age. Gender. Residential or delivery address. Billing information. Payment information processed through our payment providers. Profession or occupation. Hobbies and interests. Relationship information. Social media handles or profiles where voluntarily provided. Photographs or profile images. Membership application responses. Membership tier and membership status. Responses provided through membership or Society questionnaires. Information discussed or provided during membership vetting. Information about interests, preferences and the types of Nocturnal events or experiences you may be interested in. Event registrations, attendance and ticketing information. Communication preferences. Correspondence with Nocturnal Creatures. Information voluntarily provided when contacting our team. Event photographs and imagery. Complaints, incident reports, safety concerns or membership-related disciplinary information where relevant. We may also collect limited technical information through our website, including website usage information, cookies and similar technologies.

2. Why we collect and use your information
We collect and use personal information for purposes including: Assessing and processing membership applications. Conducting membership vetting. Managing memberships and membership tiers. Understanding our community and improving the events, experiences and services we provide. Curating events and experiences that are relevant to our members. Processing ticket and membership purchases. Delivering digital event tickets. Managing event registrations and attendance. Communicating important information about events or membership. Providing customer and member support. Sending BRUXA gift boxes or other membership inclusions. Confirming or matching BRUXA ticket purchases where required. Sending calendar invitations for vetting calls. Managing our mailing list and marketing communications. Maintaining the safety, integrity and standards of the Nocturnal community. Recording and responding to complaints, incidents or safety concerns. Managing membership warnings, suspensions or other membership actions where necessary. Maintaining records reasonably required for our operations. Improving our website and services. Meeting legal or regulatory obligations.

We do not sell or rent personal information to third parties.


3. Confidentiality
We recognise that many members value discretion.

Membership information is privately stored and is only accessible to authorised members of the Nocturnal team who require access as part of their role.

Information collected through membership applications, profiles, questionnaires and vetting is used to help us understand our community and improve the events, membership experiences and services we provide.

Residential or delivery addresses may also be retained so that we can send BRUXA gift boxes, membership inclusions or other physical items where applicable.

4. Payment Information
Payments may be processed through secure third-party payment providers. Nocturnal Creatures does not store complete credit or debit card numbers. Payment providers may separately collect and process payment information in accordance with their own privacy policies and security requirements.

5. BRUXA Product Deliveries
Where a Nocturnal membership includes BRUXA products or gifts, we may use or share the minimum information reasonably required to fulfil that delivery, including: Name. Delivery address. Contact details. Relevant membership or order information. We may also use Shopify information where required to match or verify BRUXA ticket buyers or related purchases.

  1. 6. Marketing Communications

  2. If you subscribe to our mailing list, become a member or otherwise consent to receiving communications from us, we may send information regarding:
    Upcoming events.
    Membership updates.
    Member opportunities.
    Educational content.
    Promotions.
    BRUXA products and announcements.
    Other Nocturnal news or experiences we believe may be relevant.
    Marketing communications may be sent through Mailchimp.
    You may unsubscribe from marketing emails at any time using the unsubscribe link contained within the email.
    Unsubscribing from marketing communications does not necessarily prevent us from contacting you about essential membership, account, transaction or event information.

    7. Cookies
    Our website may use cookies and similar technologies to: Improve website functionality and performance. Remember preferences. Understand how visitors use the website. Analyse website traffic. Improve user experience. Maintain website security. You may disable cookies through your browser settings, although doing so may affect the functionality of some parts of the website.



  3. 8. Disclosure of Information
    We may disclose personal information to trusted service providers where reasonably necessary for them to provide services to us. These may include providers assisting us with: Email and mailing-list management. Calendar invitations and scheduling. Ecommerce and ticket matching. Payment processing. Website and technology services. Product delivery and shipping. Professional or administrative services.

  4. At present, services through which member information may pass include: Mailchimp – for mailing-list and email communications. Google – including calendar invitations associated with vetting consultations and related business functions. Shopify – including matching BRUXA ticket buyers and related ecommerce functions. We only provide service providers with information reasonably required for the relevant purpose.

Some of the technology services used by Nocturnal Creatures are operated by companies based overseas or which process information through international infrastructure.
As a result, some personal information may be disclosed to, stored in or processed in countries outside Australia.
At the date of this policy:
Mailchimp: information may be transferred to, stored and processed in the United States.
Shopify: Nocturnal operates in the Asia-Pacific region, for which Shopify identifies Singapore as its primary contracting jurisdiction. Shopify is headquartered in Canada and operates internationally, and information may also be processed by Shopify affiliates or service providers in other countries.
Google: Google operates servers and infrastructure around the world. Information used through Google services may therefore be processed in countries outside Australia. The particular country may vary according to the service, infrastructure and circumstances involved.
Because global technology providers may change their infrastructure and service-provider arrangements from time to time, the exact countries in which information is processed may change.
Where we use overseas service providers, we take reasonable steps appropriate to the circumstances to protect the privacy of personal information.

  1. 9. Disclosure Required for Safety or Legal Reasons
    We may disclose personal information where:
    We are required or authorised to do so by law.
    Disclosure is required by a court, tribunal or lawful authority.
    It is reasonably necessary to investigate suspected unlawful behaviour.
    It is necessary to respond to a serious or immediate threat to someone's safety.
    It is reasonably necessary to protect our members, staff, contractors, venue partners or the public.
    It is reasonably required to investigate or respond to a serious breach of Nocturnal's community standards.
    Any disclosure will be limited to what we consider reasonably necessary in the circumstances.


10. Data Security
We take reasonable technical and organisational steps to protect personal information against: Unauthorised access. Misuse. Interference. Loss. Unauthorised modification. Unauthorised disclosure. Sensitive membership, vetting, complaint and incident information is restricted to authorised members of the Nocturnal team or management as appropriate. While we take reasonable precautions to safeguard information, no online or electronic storage system can guarantee absolute security.


11. Access and Correction
You may request access to the personal information we hold about you or request corrections where information is inaccurate.

Please provide enough information for us to identify you and understand what information you are requesting. For privacy and security reasons, we may ask you to verify your identity before personal information is released. We will acknowledge and consider access requests and aim to provide a response within 30 days.

Please contact us using the details below.

12. Changes to this Policy
This Privacy Policy may be updated from time to time.

The latest version will always be published on our website.

  1. 13. Privacy Complaints

  2. If you have a concern about the way Nocturnal Creatures has collected, used, stored, disclosed or otherwise handled your personal information, please contact us at: [email protected] Please provide: Your name and contact details. A description of your concern. Any relevant dates, communications or information. The outcome you are seeking, where applicable. We will acknowledge your complaint, investigate it appropriately and aim to provide a response within 30 days. We will treat privacy complaints confidentially and only share information internally where reasonably necessary to investigate or respond to the complaint.

    14. Contact
    For privacy enquiries or requests regarding your personal information, please contact:

    Email: [email protected]


Security Policy

Nocturnal Creatures – Security Policy

Effective Date: 30/07/2026

Nocturnal Creatures is committed to protecting your personal information and providing a secure online purchasing experience.

Secure Payments
When purchasing tickets or memberships through our website, payment information is transmitted using encrypted Secure Socket Layer (SSL) technology.

Payments are processed through secure third-party payment providers that comply with recognised payment industry security standards.

Nocturnal Creatures does not store complete credit or debit card details after payment has been processed.

Website Security
We take reasonable steps to protect our website and customer information by using security measures including:

SSL encryption
Secure hosting infrastructure
Access controls for authorised staff
Password-protected administrative systems
Ongoing software and security updates where applicable
Fraud Prevention
To help protect both our customers and our business, transactions may be reviewed where unusual or potentially fraudulent activity is detected.

Nocturnal Creatures reserves the right to request additional verification before processing certain purchases.

Orders or memberships suspected of fraudulent activity may be delayed, cancelled or refunded.

Protecting Your Information
While we take reasonable precautions to safeguard your information, no method of electronic transmission or internet storage is completely secure.

Users are encouraged to:

keep passwords confidential
use secure internet connections
notify us if they believe their account has been compromised
Third-Party Services
Our website may use trusted third-party providers for:

payment processing
website hosting
email communications
analytics
shipping and order fulfilment
These providers maintain their own privacy and security practices.

Data Storage
Personal information is retained only for as long as reasonably necessary to provide our services, comply with legal obligations and resolve disputes.

Security Concerns
If you believe your information has been compromised or you identify a security issue relating to our website, please contact us immediately.

Email: [email protected]